Leading companies rely on our services CPQ solution and we continue to earn their trust by certifying our commitment to security and safeguarding their data.
All information collected is classified as confidential as defined by Zimit’s Data Classification and Protection Policy and encrypts this data in transit using HTTPS (TLS 1.2) and at rest via AES-256. Each respective customer retains ownership of their data as identified in the Master Services Agreement between the customer and Zimit.
All data is stored in highly secure data centers that hold multiple certifications such as SOC, ISO-27001, and others. All servers are equipped with anti-malware detection and monitored by an intrusion detection system (IDS).
An Application Disaster Recovery Plan, a Corporate Disaster Recovery Plan, and a Business Continuity Plan are maintained with a 1-hour Recovery Point Objective (RPO) and 12 hour Recovery Time Objective (RTO) in the event of a complete regional failure.
Zimit consistently delivers 99% application availability. Our backup and recovery policy plan ensures that all data is backed up at regular intervals and backups are tested regularly to validate the quality and availability of backup data.
Data is retained based on each customer’s documented retention schedule as defined in each customer’s services agreement. Customers may submit a custom request for data deletion which will be executed upon request.
Our overall Information Security Policy ensures the security and availability of our customer’s data. We utilize industry best practices and standards (such as NIST, CIS, and OWASP) in the development of the security model covering governance, construction, verification, and deployment.